American International Group, Inc. (NYSE: AIG) has announced a significant leadership change that is poised to impact its strategic direction and operational excellence. Effective December 1, 2025, John Neal will join AIG as President, reporting directly to Chairman and CEO Peter Zaffino. Neal will lead AIG’s General Insurance organization, encompassing North America Commercial Insurance, International Commercial Insurance, and Global Personal Insurance businesses. This appointment marks a pivotal moment for AIG as it continues to drive profitable and sustainable growth in the global insurance market.
John Neal brings over two decades of distinguished experience in the insurance industry, having previously served as CEO of Lloyd’s of London from October 2018 to January 2025. During his tenure, Neal successfully led a major turnaround of Lloyd’s, enhancing its market position and operational efficiency. Prior to Lloyd’s, Neal held several senior leadership roles at QBE, including Chief Underwriting Officer and Chief Operations Officer for European operations, underscoring his deep expertise in underwriting and global insurance markets.
Peter Zaffino, AIG’s Chairman and CEO, emphasized Neal’s exceptional qualifications, stating, “I have known John for more than 20 years, and he is widely recognized as one of the most accomplished insurance executives in the industry. His appointment adds significant depth, global underwriting experience, and talent to our leadership team. I am confident that John will continue to enhance our culture of underwriting excellence.”
From a financial perspective, AIG reported revenues of \(27.25 billion for the fiscal year 2024, reflecting its substantial scale in the insurance sector. However, the company faced a net loss of \)1.404 billion during the same period, highlighting ongoing challenges in profitability that the new leadership aims to address.
This leadership transition aligns with themes from AIG’s previous earnings calls, where management emphasized the importance of underwriting discipline, operational efficiency, and strategic repositioning to navigate economic uncertainties and regulatory environments. Neal’s proven track record in turnaround management and underwriting excellence is expected to bolster AIG’s efforts in these areas.
Looking forward, Neal’s appointment is anticipated to strengthen AIG’s competitive positioning in the global insurance market, driving enhanced client relationships and sustainable growth. His expertise in underwriting and operational leadership will be critical as AIG continues to adapt to evolving market dynamics and regulatory challenges.
For investors and industry observers, this development signals AIG’s commitment to reinforcing its leadership team with seasoned professionals capable of steering the company through complex market conditions. The strategic focus on underwriting excellence and profitable growth remains paramount.
Source Document: AIG 8-K Report
Tags: AIG, American International Group, FY2024, InsuranceLeadership, UnderwritingExcellence, StrategicGrowth